Notifications

A brief overview of how notifications work in Smartlinks

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Note: This guide refers to both emails and in-app notifications

Wondering how Smartlinks chooses who to notify when there's a link request or a guest post request? Let's dive in for a quick, clear breakdown!

Link Request Notifications

Navigate to your page and peek just below the title to see if any collaborators are listed.

If your Website Member access is set to Public to Organization: All organization members get notified.
If your Website Member access is set to Join on Request/Private: Only members who are invited will get the alert.

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When a chat button is clicked on a Link Request card and a chat is triggered, it follows the same flow as defined above.

If your Website Member access is set to Public to Org, all organization members would be notified.
If your Website Member access is set to Join on request or Private then only the members explicitly invited to the website would be notified

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When a chat button is clicked on a Guest Post card and a chat is triggered, it follows the same flow as defined above.

Lets understand how chat notifications work:

If you are added as a collaborator to a chat channel and a chat is triggered.
The system would wait for 3 hours before determining that you haven’t seen the chat. If that’s the case that it would immediately send across an email.
The system also sends across weekly notification for un-read chats.

Public channel chats are treated differently compared to direct chats.
In this case unless you are directly tagged by a user in a chat, you won’t receive unread chat email.

Smile, you’re now a whiz at Smartlinks notifications!

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